Our customers expect nothing but the best from us, and we deliver. From your very first call to our office to installation and annual system maintenance, you are our number one priority. We offer fast, efficient installation for new homes or replacement equipment from a professional install team with an average of over 20 years’ experience. Don’t take our word for it - check out our reviews received on Google, Angie's List, Yelp, Facebook and the testimonials below directly from our customers!
"I just wanted to thank you and the patient serviceman that was sent out to my house today to look at the issue with my hot water heater. He was very patient as I asked him a lot of questions and even spent the extra time to look at an ignition issue I was having. I have to admit that I have used competitors in the past but, after today, you'll be my first call. I appreciated the fact that I was called back early today to set up the appointment and that a service tech arrived close to the time I was told. that is very rare with your competitors. So far, things seem to be working great. either way, I'll be calling you first in the future. please thank your tech for me. his service was very appreciated. Thank you!" - Paul Mancine
"Thank you so much for the priority service you gave us when our furnace had to be replaced. I was appreciated very much." - Gary & Betty A.
"Gauthier Heating and Cooling provided me with all the information that was needed when it came to purchasing a new woodstove. I purchased a Jotul Oslo woodstove and had Scott and his team install it. The install was very timely and quick even though it was cold and snowing outside. My new stove is by far the best upgrade we have done to our home now even on the bitterest cold day my home is nice and warm. I am so satisfied with Gauthier Heating and Cooling that I am planning on purchasing another woodstove for my hunting cabin this spring. It’s nice to see that there are still business’s that still care about the customers." - Mike Bartz
"We purchased a Mitsubishi heat pump from Scott a year ago and absolutely love it. it has performed exactly as Scott said it would, and has made a huge difference in the comfort levels in our entire lower level. Scott and his crew were great to work with from start to finish. they showed up exactly when they said they would and didn't leave until the job was finished. Scott also has made himself available for every question I have had about the unit, even a year later. I Would absolutely recommend Gauthier Heating and Cooling." - Scott W. – Alpena
"Thank you again for the prompt service call. We really appreciate it!" - Pete and Cathy O.
"Thank you for sticking with us in finding a date to do business. Your two men couldn’t have been more caring. They arrived when you told us, covered the rugs with coverings, worked all day in a low ceiling space, had quiet voices, removed the old furnace, had their tools and equipment with them, answered our questions, and gave us tips with the filters and wall vents. All parts are working in great response time, quiet, easy to adjust. All a good experience; we appreciate your efforts. Thanks again!" - Margaret K.
"Thank you for your assistance. I’ll be looking forward to enjoying my heat knowing it’s all done correctly." -James L.
"The stove looks good and works fine. Scott and Corey were courteous, capable, and efficient. It’s been a pleasure working with all of you." - Olin J.
"Thanks for your service, especially since we couldn’t be there." - Lois & Lou B.
"The young man that was here was very friendly. He was willing to explain things to me. I am happy with my Bryant furnace. Thank you!" - Geraldine R.
"Everything went very well. The installers (Tom & Cory) were very professional & did a fast & efficient job. Furnace is working well & place is nice & warm. Job well done! We appreciate the job done by the whole organization! - Dan & Sharon Pfeiffer
"This wasn't our first time using Gauthier Heating and Cooling. We were very pleased with our Napoleon Woodstove purchase and installation, so we had no second thoughts about having Scott and the guys back to do our Mitsubishi Ductless System. We were made aware of options that other companies failed to mention that would better suit our needs. You'll find they stand behind their work as well as offer a two-year warranty on labor, where most only offer one year or less. Thanks again guys!!!" - Steve & Joan - Barton City
"I want to take a minute to send a thank you for the work that your company did for me in September of 2013. Your office manager was great. She was very professional and stayed in touch with me to make sure that all was going according to plan and to ask if there was anything else I needed. Your installers deserve a pat on the back. They were courteous and knew their job very well. They replaced my furnace, A-coil, roof jack, hot water tank and air condition unit without any mistakes and in a very timely manner. They responded to my many questions without a hint of irritation. Your service man was equally professional. I feel your product and labor pricing was fair. I would not hesitate to recommend your company or use your services again myself! Once again, thank you for a job well done." - George B. Parker - Sterling Heights
"Gauthier Heating and Cooling has been in business ever since I can remember. I tell everybody to go see Scott if they need any work done on their furnace or air conditioning." - Greg Cruthers - Swartz Creek
"Dear Mr. Gauthier, we thought you should know how much we appreciated the work that Mark did to get our furnace up and running. He was very professional and courteous throughout a rather challenging situation. We really appreciated his concern for us and his positive attitude." - Martin & Jeanne Gute – Harrisville
"Thanks for sharing your professional knowledge and patience with the installation of our new Bryant furnace. We will recommend you and your staff in the future. Thanks again!" - The Dagners – Alpena
"I want to thank Gauthier Heating and Cooling for my Mitsubishi Mr. Slim.! I cannot handle the heat and humidity, and now in my home I do not have to. I can get it like a meat locker in here. The past 7 years have been even more wonderful when you can sleep comfortably at night." - Lil Taratuta – Spruce
"The Central Boiler Model 4064 Classic has made a huge difference in the heating of our home. Oure home was being heated by propane, which was very expensive. Not only did we find that the propane was costly, but we were always cold as we didn't have the house at an optimal temperature. Since purchasing this unit 6 years ago we have been nothing but impressed! We are not only heating our home, but we have our attached garage, separate garage, and our hot water tank heated as well. In the beginning my wife was concerned about the work that would go into keeping the boiler going, cutting the wood, and then filling it every day. She will be the first to tell you it is not nearly the maintenance or work anyone would imagine it to be. Overall, we are extremely pleased and would highly recommend this system to anyone looking for alternative heating solutions. " - Paul Kramer – Lincoln
"We have purchased a Buck woodstove and a Mitsubishi air conditioner from Gauthier Heating and Cooling. We have 2 wall furnaces in our house that we don't use due to high propane costs so we burn wood. My wife always complains when the weather isn't all that cold and she has to open windows due to the heat. The Mitsubishi has been wonderful for that. We can turn it on to take the chill out of the house and not have to open our windows and the AC is wonderful in the summer. I would highly recommend this unit. I have not seen yet that much of an increase on our electric bill which is amazing!! We are very happy with both of our purchases from Gauthier's and we will be contacting them with any other insulations we might need in the future." - Scott & Stephanie Simpson
"This is testimonial to the fine service and workmanship of Gauthier Heating and Cooling. They paid great attention to the details of the needs of the customer. The speed of the completion of the work and the willingness to work with customer were tremendous. Great job people! I'm happy to recommend you! (April 21 2012)." - Anton (Tony) Karenko
"I have owned a house on the east shore of Hubbard Lake since 1994. Over the past 15 years I have used Gauthier for furnace and air conditioning needs as well as asking them to winterize my house each fall. I have always been happy with their prompt and efficient service and I believe their prices are reasonable. I like to support hard working local businesses and I recommend this company without reservation." - Larry Balli
"The Bible tells us to everything there is a season, a time for every purpose under heaven A time to gain and a time to lose, a time to keep and a time to throw away. Many seasons have come and gone throwing away my blessings on propane and electric baseboard heat. Since I had Gauthier install my Mr. Slim, it's been a time to count my blessings. It will pay for itself in savings in under 3 years." - Ron Weidenfeller
"We had Gauthier Heating and Cooling of Black River install a 4-ton ECR direct exchange geothermal heat pump three years ago. Our home is approximately 3200 square feet and was built in the late 70's. We are very happy and would recommend this system and the Pro's from Scott Gauthier's team from the office people to the install team." - Dan and DeLynn – Ossineke
"Thank you for working with us so well on this project (air conditioning). Missy tells me she is really pleased with the job and with the helpfulness of the conversation Scott and her had afterward." - Floyd Smith
"I chose Gauthier Heating because of the knowledge they have about the Mitsubishi products they sell. They were easy to talk with and were very understanding of the customers’ needs. They give excellent impute of what size units are needed and location to install them in your house and outside. When it came to installation time the crew was very skilled and knowledgeable of where everything was to go. They did an excellent job of installing and explaining how to use them when they were done. They even go so far as to do a follow up to see how you are doing and see if there are questions that may have come up. They back up the warranty 100%. Best thing is their business is local so you get service now if it is ever needed. I would give them five stars." - Michael Nelson – Alpena
"The customer service for the installation of our fireplace was impeccable. Once we knew what we wanted and had them order the fireplace it arrived within 5 days and the work started very shortly after! The installers were professional and courteous and got the work done quickly. We thoroughly enjoy our new fireplace and are excited for the cool days so we can start using it again. Thank you!" - Jennifer Hitzelberger
"We recently had a three zone Mitsubishi heat pump and air conditioning system installed. We have in-floor heat and casement windows and there is no way to install central air or window air conditioning systems. We were looking at wall type air conditioning systems and called Gauthier. Scott came out and gave us several options and was extremely knowledgeable. We decided to go with Gauthier because of their high rating as a Mitsubishi dealer with great references from our area. Scott's crew was outstanding and the installation went without a hitch. The crew was professional and respectful of our property. After suffering through two miserable summers, our only complaint was wondering why we hadn't done this sooner. The units cool most of our 3,600 square foot home and we're looking forward to the heat this winter. Great job Gauthier!" - John & Linda Fonger – Oscoda